Coronavirus: Current Information
Performances cancelled until 19 April 2020
As part of the measures to contain the spread of the coronavirus, the State of Hesse has ordered the suspension of all performances and rehearsals at the Hessisches Staatstheater Wiesbaden up to and including 19 April 2020
. This applies to all of our performance venues, as well as the guided tours and supplementary events. Ticket sales for performances from 20 April onwards continue as usual.
Refund requests will be processed in the order which they are received. We anticipate that this process may take up to the end of April to complete. Thank you for your patience during this unusual time.
Those who have already purchased tickets may apply for a refund or exchange their tickets for a credit voucher (valid for 3 years). Shipping costs are considered third-party services and cannot be refunded.
There is no need to contact us immediately: you may exercise your return rights until 30 April 2020
, thus allowing us some time to better cope with the expected high processing volumes. The Box Office can be reached during opening hours on +49 611 132 325 or via email on email@example.com
Pleae make use of our REFUND REQUEST
Refund Processing Procedures
As long as we have your bank account details on file, all tickets for cancelled performances will be refunded automatically
to the same bank account from which the funds were originally received. We kindly request your patience during this time; there is no need to call us or come to the Box Office. Should we have questions regarding your refund, we will reach out to you.
All visitors who purchased tickets anonymously (i.e. without personal bank details) or via credit card
are asked to kindly contact the Box Office or relevant ticket provider where they purchased the tickets.Subscribers
will automatically receive an exchange voucher for their subscription event or performance. The voucher will be valid until July 2021 and kept on file at the Box Office. Subscribers may contact the Subscriptions Office on +49 611 132 340 or firstname.lastname@example.org
- Telephone enquiries:+49 611-132-340 | Monday - Friday 10:00 - 17:00
Telephone enquiries:+49 611-132-3000
Monday - Thursday 10:00 - 16:00
10:00 - 15:00Tickets are also available in the Webshop or via post.
Kartenvorverkauf, Christian-Zais-Str. 3, 65189 Wiesbaden
Thank you in advance for your understanding. We look forward to performing for you again soon. Please remain optimistic and – above all – healthy!
The Staatstheater Wiesbaden Team
Last update: 31.03.2020